Honest comparison

Pro-cess vs Pawfinity.

A UK-built alternative to Pawfinity, billed in GBP and supported in UK hours

Pro-cess

From £20/user/month

Pawfinity

From £38/month

What Pro-cess has that Pawfinity does not

Features included in Pro-cess that you will not find in Pawfinity.

  • Billed in GBP, no USD conversion or currency surprises on invoices
  • UK VAT-native invoicing and HMRC-compliant tax handling
  • UK-based support team in your working hours, not US time zones
  • Direct debit collections via GoCardless for regular grooming customers
  • Custom terminology that adapts to grooming, walking, daycare or hybrid pet businesses
  • Full business back office (marketing campaigns, route opt, integrations) included not behind enterprise tiers
  • Cross-tenant integrations with Xero and QuickBooks for UK accounting

What Pawfinity offers

Features where Pawfinity has something we do not, or does differently.

  • Long history in the US pet grooming software market
  • Kennel and boarding workflows built in
  • Card-on-file payment processing
  • Established reputation among larger multi-location salons
  • Pet portal with owner-facing booking

Features we both have

  • Multi-pet households on a single appointment
  • Online booking with deposit collection
  • Automated SMS and email reminders
  • Recurring bookings and waitlists
  • Customer and pet profile management
  • Online payment processing

Why UK businesses choose Pro-cess

Built in the UK, for the UK

Native VAT calculations, CIS deduction support, GBP throughout, data hosted on AWS in London, and a UK-based support team. Not a foreign product with sterling bolted on.

More included as standard

Email inbox, marketing campaigns, route optimisation, customer portal, and AI content generation are included in Pro-cess plans. Competitors charge extra or simply do not offer them.

Transparent per-user pricing

From £20/user/month. No hidden fees, no long-term contracts, no surprise charges. Pay for the team you have, upgrade or cancel anytime.

Adapts to your industry

Custom terminology means the system speaks your language. Plumbers see "callouts", cleaners see "cleans", electricians see "visits". No generic, one-size-fits-all labels.

Pawfinity feature claims verified 20 May 2026 against Pawfinity's public marketing pages. Competitor features and pricing change frequently - check each provider's current site before deciding. If you spot anything you think is out of date, drop us a line at [email protected] and we'll review.

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