Customer Story • Workspace Design & Fit-out

How District Four Design replaced four systems with one

“Four systems became one, and we are getting more out of it than the four put together.”
KD

Kyle D., Owner

District Four Design, Doncaster

By Pro-cess team • Published • 4 min read

Key takeaways

  • Replaced Monday.com plus three other platforms with one Pro-cess install
  • Bespoke software at hundreds of thousands of pounds was rejected as the wrong call for a small team
  • Duplicated admin between sales and delivery was eliminated
  • Sales pipeline now flags slipping opportunities proactively, before they go cold
  • Team activity is visible at a glance instead of chased via separate tools
Industry
Workspace Design & Fit-out
Location
Doncaster
Was using
Monday.com + 3 other platforms
Tier
Enterprise

What changed

A few months in

4 → 1
Systems consolidated

Monday.com plus three other platforms replaced with one install.

0
Duplicated admin

POs, tracking, and notes now live in one place rather than three.

At a glance
Team activity visibility

Replaces chasing updates between sales and delivery.

Proactive
Sales pipeline

Slipping opportunities flagged before they go cold.

The shift

Before Pro-cess vs after Pro-cess

Dimension
Before
After
Number of systems
4 platforms
1 platform
Project tracking
Separate platform from POs + notes
Integrated with CRM and quoting
Purchase orders
Standalone tool
Native module
Notes and project context
Trapped in Monday.com
Attached to the right job and customer
Duplicated admin per job
Tax on every project
Eliminated
Team activity visibility
Chasing updates between systems
At a glance
Sales pipeline
Reactive, opportunities went cold
Proactive, slipping deals flagged
Cost vs commissioning bespoke
Hundreds of thousands of pounds
Per-user SaaS pricing on Enterprise tier

Who they are

District Four Design is a workspace studio. We brand, design, build and furnish workspaces for ambitious SMEs whose space has stopped reflecting who they have become.

The problem

We are a small team running multi-discipline projects, so how we operate behind the scenes matters. For a few years that meant Monday.com, with three other platforms holding the gaps together. POs in one place, tracking in another, notes in Monday. Every job carried a tax of duplicated admin, and the gaps between systems were where things quietly slipped, usually between sales and delivery.

Why not bespoke?

Bespoke software was the obvious answer. The numbers were not. Hundreds of thousands of pounds, with the maintenance to match, is rarely the right call for a business our size.

Why Pro-cess

We started working with Alex and Lewis at Pro-cess when the platform was still early. What stood out was that they were not bolting features onto a generic CRM. They were building the system the way you would build it yourself, if you had the time and the skills. The depth of thinking across CRM, integrations and reporting was the kind of detail we had only seen in bespoke builds.

What changed

A few months in, three things have changed. The duplicated admin is gone. We can see team activity at a glance instead of chasing it. And the sales side flags slipping opportunities before they go cold, so we can act while there is still something to act on.

The bottom line

Four systems became one, and we are getting more out of it than the four put together.

Answers

Frequently asked questions

District Four was running on Monday.com plus three other platforms to fill the gaps it could not cover (POs, tracking, notes). Every job carried duplicated admin and the gaps between systems were where things slipped, usually between sales and delivery. Pro-cess consolidated the four tools into one platform, eliminating the duplicated admin and giving the team a single source of truth.
Bespoke software was the obvious answer to consolidating their stack, but the numbers were prohibitive. Kyle estimated hundreds of thousands of pounds upfront with the maintenance bill to match, which is rarely the right call for a small team running multi-discipline projects. Pro-cess delivered the depth of thinking they had only seen in bespoke builds, at per-user SaaS pricing.
Kyle described Pro-cess as not bolting features onto a generic CRM, but building the system the way you would build it yourself if you had the time and the skills. The depth of integration across CRM, project tracking, integrations and reporting matched what District Four had previously only seen in custom-built software.
Three things have changed in the months since switching. First, duplicated admin is gone. Second, team activity is visible at a glance instead of being chased between separate tools. Third, the sales side flags slipping opportunities before they go cold, so the team can act while there is still something to act on.
District Four Design is a Doncaster-based workspace studio that brands, designs, builds and furnishes workspaces for ambitious SMEs whose space has stopped reflecting who they have become. They are a small, multi-discipline team running multiple concurrent projects, which made operational visibility and process integration critical.
Bespoke software in Kyle's estimate ran to hundreds of thousands of pounds upfront plus ongoing maintenance. Pro-cess Enterprise is per-user SaaS pricing with dedicated quarterly development time included, giving Enterprise customers bespoke-quality customisation at a fraction of bespoke-build cost.

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