Built in the UK, for the UK
Native VAT calculations, CIS deduction support, GBP throughout, data hosted on AWS in London, and a UK-based support team. Not a foreign product with sterling bolted on.
Honest comparison
Pro-cess vs Commusoft.
Serious UK trade software without the enterprise price tag
Pro-cess
From £30/month for up to 2 users (then £20 per extra user)
Commusoft
Enterprise-style pricing, see commusoft.co.uk
What Pro-cess has that Commusoft does not
Features included in Pro-cess that you will not find in Commusoft.
- Transparent published pricing from £30/month for up to 2 users (then £20 per extra user), no quote-only enterprise lock-in
- Start small and scale up without changing platform
- AI-generated email marketing campaigns
- Unified inbox for your Gmail business address alongside SMS and customer notes (Professional plan and above)
- Customer portal with branded login (Business plan and above)
- Built and supported by people running their own UK service business
- Bespoke development service for trades that want a module built around their workflow
What Commusoft offers
Features where Commusoft has something we do not, or does differently.
- Established enterprise feature set built for businesses with 5+ engineers
- Strong reputation in the UK heating, plumbing and gas safety markets
- Built-in service contract management
- Long-standing partnerships with major UK trade suppliers
- Mature mobile field app
Features we both have
- Job scheduling and engineer dispatch
- Quotes and invoicing with online acceptance
- Customer history and CRM
- SMS appointment reminders
- Built-in route optimisation (Professional plan and above)
- UK VAT-native invoicing
- UK-hosted data and UK-based support team
Why UK businesses choose Pro-cess
More included as standard
Email inbox, marketing campaigns, route optimisation, customer portal, and AI content generation are included in Pro-cess plans. Competitors charge extra or simply do not offer them.
Transparent pricing
From £30/month for up to 2 users. No hidden fees, no long-term contracts, no surprise charges. Pay for the team you have, upgrade or cancel anytime.
Adapts to your industry
Custom terminology means the system speaks your language. Plumbers see "callouts", cleaners see "cleans", electricians see "visits". No generic, one-size-fits-all labels.
Commusoft feature claims verified 20 May 2026 against Commusoft's public marketing pages. Competitor features and pricing change frequently - check each provider's current site before deciding. If you spot anything you think is out of date, drop us a line at [email protected] and we'll review.
Switching from Commusoft
The questions people ask us before they move.
Yes. Pro-cess imports customers, services, appointments and invoices from a CSV, and you map your own columns onto ours rather than having to match a fixed template. Export from Commusoft, upload the file, check the preview of the first few rows, then import.
Pro-cess: From £30/month for up to 2 users (then £20 per extra user). Commusoft: Enterprise-style pricing, see commusoft.co.uk. We last checked their pricing on 20 May 2026.
Three things most people notice: Transparent published pricing from £30/month for up to 2 users (then £20 per extra user), no quote-only enterprise lock-in; Start small and scale up without changing platform; AI-generated email marketing campaigns.
Being straight about it: Commusoft offers Established enterprise feature set built for businesses with 5+ engineers; Strong reputation in the UK heating, plumbing and gas safety markets; Built-in service contract management. If your business runs on those, they may well suit you better than we do.
Not the day to day. Both Pro-cess and Commusoft give you Job scheduling and engineer dispatch; Quotes and invoicing with online acceptance; Customer history and CRM; SMS appointment reminders.
Yes. There is a 14-day free trial, so you can set Pro-cess up alongside Commusoft and put a week of real bookings through both before you decide.
Ready to switch from Commusoft?
Start your 14-day free trial. Import your customers from CSV and be up and running in minutes.
No credit card required. Cancel anytime.