Honest comparison

Pro-cess vs Commusoft.

Serious UK trade software without the enterprise price tag

Pro-cess

From £20/user/month from a single user

Commusoft

Custom (typically targets businesses with 5+ engineers)

What Pro-cess has that Commusoft does not

Features included in Pro-cess that you will not find in Commusoft.

  • Transparent per-user pricing from £20/month, no quote-only enterprise lock-in
  • Start with 1 user, scale up without changing platform
  • AI-generated email marketing campaigns and customer reactivation flows
  • Unified inbox for Gmail and Outlook alongside SMS and customer notes
  • Customer portal with branded login on every paid tier
  • Built and supported by people running their own UK service business
  • Bespoke development service for trades that want a module built around their workflow

What Commusoft offers

Features where Commusoft has something we do not, or does differently.

  • Established enterprise feature set built for businesses with 5+ engineers
  • Strong reputation in the UK heating, plumbing and gas safety markets
  • Built-in service contract management
  • Long-standing partnerships with major UK trade suppliers
  • Mature mobile field app

Features we both have

  • Job scheduling and engineer dispatch
  • Quotes and invoicing with online acceptance
  • Customer history and CRM
  • SMS appointment reminders
  • Built-in route optimisation
  • UK VAT, Domestic Reverse Charge and CIS handling
  • UK-hosted data and UK-based support team

Why UK businesses choose Pro-cess

Built in the UK, for the UK

Native VAT calculations, CIS deduction support, GBP throughout, data hosted on AWS in London, and a UK-based support team. Not a foreign product with sterling bolted on.

More included as standard

Email inbox, marketing campaigns, route optimisation, customer portal, and AI content generation are included in Pro-cess plans. Competitors charge extra or simply do not offer them.

Transparent per-user pricing

From £20/user/month. No hidden fees, no long-term contracts, no surprise charges. Pay for the team you have, upgrade or cancel anytime.

Adapts to your industry

Custom terminology means the system speaks your language. Plumbers see "callouts", cleaners see "cleans", electricians see "visits". No generic, one-size-fits-all labels.

Commusoft feature claims verified 20 May 2026 against Commusoft's public marketing pages. Competitor features and pricing change frequently - check each provider's current site before deciding. If you spot anything you think is out of date, drop us a line at [email protected] and we'll review.

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